First of all, thank you. Now that you've made a purchase - YAY!!! - please allow up to three business days for processing. We ship orders twice a week during studio hours, so we can stay organized. We'll ship your order on the next available Monday and/or Thursday.
Once your order is ready to ship, we'll send you a personalized note with your designated tracking number, and we'll stay in touch while your package is in transit. We provide text and email updates during every step of the process, for your convenience.
Right now, we use Canada Post and USPS to ship our packages.
Canada Post and USPS are carriers affiliated with Shopify.com, and are made available to us while using the platform. Depending on the membership level, we receive shipping discounts through these carriers. We're actively working to expand the number of carriers available to us, and we'll keep you posted as we build those relationships.
We'll do our absolute best to help you locate a package, should it go missing. However, Free Agent Beauty cannot be held responsible for any lost or stolen packages.
Talking about packaging is like opening up a can of worms...
Many businesses and online retailers feel overwhelmed by this subject, because there's no real way to be perfectly sustainable. However, we exist to disrupt the beauty industry as experimentalists, and one of our goals is to behave as creatively as possible when it comes to how you receive your goods.
At check out, we offer the option of Luxury Packaging for a flat-rate fee of $10. As beauty professionals, we hold a special place in our hearts for aesthetic, and we appreciate gorgeous tissue paper and branded materials as much as the next beauty enthusiast. It's important though, that we work to dismantle the habitude of unboxing culture on social media, and we're committed to the practice of recycle, repurpose and reuse whenever possible.
All of our Luxury Packaging is thoughtfully crafted. Our tissue paper is acid-free, sulphur-free, and is infused with water-yields at a relatively basic ph. We source our tissue paper and packing stickers from a company called No Issue. All of these materials are printed with soy-based ink.
We're not going to lie, this stuff is expensive. We wholeheartedly believe though, that it's important for us to take responsibility for the waste we create. We've priced our Luxury Packaging at a rate that not only allows us to showcase beautiful, environmentally-conscious materials, it also allows us to give back. We're committed to donating all profits from our Luxury Packaging to various sustainability causes as we grow.
If you choose to opt out of our Luxury Packaging - rest assured that your order will still arrive with considered, creative care. From reusing materials our wholesalers and partners have sent us, to crafting our own boxes from reclaimed cardboard and DIY-sourced materials, we're constantly looking for new ways to innovate when it comes to reducing our carbon footprint.